We would like you to have a positive experience with our online course. To ensure smooth progress through the lessons, we recommend the following tips.

  • Make sure you have completed the ICCDP application for course only or certification before attempting to enroll in the course.

  • View the course at a location with fast internet service (and wi-fi signal) using a preferred browser (Google Chrome or Mozilla Firefox).

  • Use the navigation controls within the module window instead of your browser. DO NOT hit the back button – doing so may lock your course which will require resetting your account and retaking completed modules. Be sure to close the window as indicated after each module is finished to enable data to be saved.

  • Watch the first module in the course titled “How to Navigate this Course” in its entirety.

  • If you encounter any issues, look for a solution in the table below:

ACCESSING THE COURSE

PROBLEM SOLUTION
My password is not working. The ICCDP (application) password is different from the CARD (coursework) password.

Are you using the ICCDP password for the CARD course? If so, use the link listed in the application approval email and create a log in password for the course. Make sure you register using the same name. If you are still unable to sign in to the course, contact CARD.

I have created an account and signed in, and paid, but it’s showing payment is required. Did you make the payment for course at CARD in addition to the ICCDP application fee? Check your receipt amount to determine if both fees have been paid. The CMDCP individual application is $130.00 USD and the course fee is $125.00 USD.
Note: these fees are different for the Grandfather, Corporate, or Renewal options.
Someone else from my organization is enrolled in the course. Can we share a username and take the course together? NO. Every individual must complete an application form and create a unique username and password for both ICCDP (certification application) and CARD (course access).
I am only taking the course without seeking certification. Do I still need to apply through ICCDP? YES. Everyone must complete an application at www.iccdp.net/montessori-application/step_1.php
If you are taking the course only, select “Take Montessori Dementia Care online 6-hr course only – not seeking certification” and pay only the course fee.
How much time do I have to complete the course? You have 30 days from the date the approval letter is sent to complete the course.

VIEWING COURSE MODULES

PROBLEM SOLUTION
The course lessons are not unlocking even after I complete the previous lesson. Try the following:

a)     refresh your screen [control f5].

b)     Be sure cookies are enabled

c)     Try another web browser (Google Chrome [recommended], Internet Explorer, Firefox, etc).

If these do not work, it may be a poor internet connection. Try again when the connection is better or try from a different location with a better internet connection.

Videos won’t play or are taking a long time to buffer Try the following:

a)     refresh your screen [control f5].

b)     Be sure cookies are enabled

c)     Try another web browser (Google Chrome [recommended], Internet Explorer, Firefox, etc).

If these do not work, it may be a poor internet connection. Try again when the connection is better or try from a different location with a better internet connection.

Sometimes the slides can take some time to reload. As the slides are buffering, you can try moving the slide bar forward and back, and then click “stop,” and then “play,” this often will get the audio to start.

If you continue to encounter issues, you can fast forward or skip a slide within a module (click on a new slide in the menu), then go back later to review any missed slides.

Typically, when you experience repeated buffering, it has to do with your Internet speed. It can also result from a technical problem with the content provider (CARD) or your internet service provider (ISP), but it also can occur when too many devices are using your internet connection at the same time.

COMPLETING THE COURSE

PROBLEM SOLUTION
I finished the course. Where’s my certificate? After passing the exam and completing the evaluation, you will then be able to download a course completion document immediately from the course site.

If you chose the CMDCP certification option, ICCDP will email you directly regarding your certification status.

You may also want to check the ICCDP help guide for additional tips and solutions reagrding enrollment at www.iccdp.net/montessori-help.php.

For support with the Inquisiq MLS platform hosting the course, you can browse their Learners Manual here: www.inquisiq.com/sharedResources/Documents/Inquisiq%20R3%20Learner%20Manual.pdf

If you do not see your issue listed above, or if the solution did not resolve the problem, please send your full name, phone number, and a detailed description of the problem to Vince Antenucci at vince@cen4ard.com.